Instructions for smartphone owners

Roaming tips for smartphone users

For iOS devices

 

Switching to partner’s network manually:

1. Check if 3G mode is enabled:

  • Settings → Cellular → Cellular Data Options → Voice/Data → 3G

2. In the manual network selection mode:

  • Settings → Carrier → Automatic → select the operator (if necessary, try again)

3. If you fail to connect to the network, disable 3G:

  • Settings → Cellular → Cellular Data Options → Voice/Data → 2G, restart your phone and try manual network selection again (if necessary, repeat these steps several times)

If you want to use Internet while roaming:

1. Check out Roaming tariffs and Campaigns before going abroad.

2. Set «Internet» in APN field in your Settings and enable mobile data:

  • Settings → Cellular → Cellular Data Options → Cellular data network. (APN: internet)
  • Settings → Cellular → Cellular data → enable → Cellular Data Options → Data roaming → enable

3. Turn off automatic applications updates in order to prevent unnecessary data usage:

  • Settings → iTunes & App Stores → Automatic downloads (switch off all) and switch off below updates over cellular data «use cellular data»
  • Settings → Cellular → Wi-Fi Assist → switch off (Version iOS 9)

 

If you do not want to use Internet or want to connect via Wi-Fi while roaming:

1. Switch off data roaming:

  • Settings → Cellular → Cellular Data Options → Data roaming → switch off

2. Switch off all updates over cellular data:

  • Settings → iTunes & App Stores → Automatic downloads (switch off all) and switch off below updates over cellular data «use cellular data»

3. Switch off Wi-Fi Assist:

  • Settings → Cellular → Wi-Fi Assist → switch off (Version iOS 9)

For Android devices

 

Switching to partner’s network manually:

1. Select network:

  • Settings → Connections → Mobile networks → select dual network mode e.g. LTE/3G/2G.

2. Use the manual network selection mode to select network (if necessary, try again). If connection is lost, repeat the above steps.

If you want to use Internet while roaming:

1. Check out Roaming tariffs and Campaigns before going abroad.

2. Set «Internet» in APN field in your Settings and enable mobile data:

  • Settings → Connections → Mobile networks → APN → New APN (name: internet, APN: internet, APN type: default)
  • Settings → Connections → Mobile networks → Data roaming → enable

3. Turn off automatic applications updates in order to prevent unnecessary data usage:

  • Play Market → open the popup menu (in the upper left corner of the screen) → Settings → select Auto-update apps over Wi-Fi only

If you do not want to use Internet or want to connect via Wi-Fi while roaming:

1. Switch off mobile data:

  • Settings → Connections or Data usage → Mobile data → switch off

2. Switch off data roaming:

  • Settings → Connections → Mobile networks → Data roaming → switch off

Menus and options may vary depending on phone model.

Important! Disable automatic download of video, audio, photo in WhatsApp, Viber and etc.