Documents

 

Provision of additional customer inquiry and communication services

This document sets out the rules that apply to the provision of the following services:

  • Automated Balance Inquiry;
  • Missed Call Notification;
  • Pay For Me SMS-Notification;
  • Call Me SMS-Notification.

Operator offers its subscribers the Services on the terms and conditions given below (the Services).

According to Article 395 of RK Civil Code, the Services constitute an offer to the Subscribers (the Offer).

A Corporate Client agrees that actions involving subscription to, control, use and deactivation of Services by any user in a Corporate Group of the Corporate Client shall be deemed to have been performed by the Corporate Client.

In this document, actions and / or inactions of the Corporate Client shall also mean actions and / or inactions of the Service user.

1. Activation of Services

1.1. Services are available to all Subscribers. No additional activation is required.

2. Provision of Services

2.1. Services are available provided the Subscriber’s mobile terminal is turned on.

2.2. The list of inquiries is given in the Annex hereto.

2.3. By sending inquiries the Subscriber agrees that, in addition to the information related to a particular Service, Operator may also provide information about its services and promotions as well as third party goods and services, and gives consent to receive such information.

2.4. Operator does not guarantee supply of Services to the Subscriber in case the Subscriber’s mobile terminal is not capable of sending certain types of Inquiry.

2.5. Operator does not guarantee supply of Services to roaming Subscriber.

2.6. By accepting this Offer, the Subscriber agrees to the above limitations on Services provision. If the Subscriber does not agree to use the Services subject to the above listed limitations, the Subscriber may refuse to use them and make any inquiries.

3. Service charge and payment terms

3.1. Inquiries referred to herein are not chargeable.

4. Service conditions

4.1. Sending by the Subscriber / Corporate Client user of the initial inquiry shall be deemed the Subscriber’s entire and unconditional consent to these terms and condition (acceptance of Offer) and shall imply modification and/or amendment of the contract between Operator and Subscriber.

4.2. These Rules shall come in force upon being published on the Operator’s www.kcell.kz and www.activ.kz websites and continue in effect until amended or termination by Operator. The Subscribers shall be notified of any change in or termination of these Rules via announcement on Operator’s website published at least 10 (ten) days prior to the effective date thereof. These Rules shall be deemed to have been changed or terminated on the date stated in the relevant notice.

4.3. Change and/or termination of these Rules in accordance with cl. 4.2 hereof mean any change and/or termination of respective modification and/or amendment of the Contract resulted from the Subscriber’s acceptance of the Offer specified in cl. 4.1 hereof.

4.4. Provided the Subscriber has not notified Operator of refusal to accept modifications/amendments to the Contract within 10 (ten) business days after such modifications and/or amendments (resulting from the Subscriber’s acceptance of the Offer specified in cl. 4.1 hereof) came into force, such modifications/amendments shall be deemed to have been accepted by the Subscriber. If the Subscriber continues using the Service(s) after such modifications/amendments came into force, such modifications/amendments shall be deemed to have been accepted by the Subscriber.

For the purpose of these Rules the following terms and definitions shall be used:

Subscriber inquiry refers to all or any of the following: SMS-inquiry, USSD-inquiry (*XXX#) or voice call to short codes.

Corporate Client (subscriber) refers to a legal entity or a person (individual entrepreneur) who are subscribed to and use the Operator’s corporate services.

Any other terms used herein shall have the meanings ascribed to them in Public Mobile Communication Services Agreement.

Provision of additional customer inquiry and communication services

This document sets out the rules that apply to the provision of Account Recharge SMS-Notification service.

Operator offers the Services to its subscribers on the terms and conditions given below (the Services).

According to Article 395 of RK Civil Code, the Services constitute an offer to the Subscribers (the Offer).

A Corporate Client agrees that actions involving subscription to, control, use and deactivation of Services by any user in a Corporate Group of the Corporate Client shall be deemed to have been performed by the Corporate Client.

In this document, actions and / or inactions of the Corporate Client shall also mean actions and / or inactions of the Service user.

For the purpose of these Rules the following terms and definitions shall be used: Corporate Client (subscriber) refers to a legal entity or a person (individual entrepreneur) who are subscribed to and use the Operator’s corporate services.

Any other terms used herein shall have the meanings ascribed to them in Public Mobile Communication Services Agreement.

1. Activation of Service

1.1. This Service is available to all Subscribers. No additional activation is required.

2. Provision of Services

2.1. Services are available provided the Subscriber’s mobile terminal is turned on.

2.2. The list of inquiries is given in the Annex hereto.

2.3. By using the Service in one of the manners specified below the Subscriber agrees that, in addition to the information related to a particular Service, Operator may also provide information about its services and promotions as well as third party goods and services, and gives consent to receive such information.

2.4. Operator does not guarantee the supply of Services to the Subscriber in case the Subscriber’s mobile terminal is not capable of using the Service through any one or all given methods.

2.5. Operator does not guarantee supply of Services to roaming Subscriber.

2.6. By accepting this Offer, the Subscriber agrees to the above limitations on Service provision. If the Subscriber does not agree to use the Service subject to the above listed limitations, he/she may refuse to use it through the methods specified in the Annex hereto.

3. Service charge and payment terms

3.1. This Service is not chargeable.

4. Service conditions

4.1. Using by the Subscriber / Corporate Client user of the Service through the methods specified in the Annex hereto shall be deemed the Subscriber’s entire and unconditional consent to these terms and condition (acceptance of Offer) and shall imply modification and/or amendment of the contract between Operator and Subscriber.

4.2. These Rules shall come in force upon being published on the Operator’s www.kcell.kz and www.activ.kz websites and continue in effect until amended or terminated by Operator. The Subscribers shall be notified of any change in or termination of these Rules via announcement on Operator’s website published at least 10 (ten) days prior to the effective date thereof. These Rules shall be deemed to have been changed or terminated on the date stated in the relevant notice.

4.3. Change and/or termination of these Rules in accordance with cl. 4.2 hereof mean any change and/or termination of respective modification and/or amendment of the Contract resulted from the Subscriber’s acceptance of the Offer specified in cl. 4.1 hereof.

4.4. Provided the Subscriber has not notified Operator of refusal to accept modifications/amendments to the Contract within 10 (ten) business days after such modifications and/or amendments (resulting from the Subscriber’s acceptance of the Offer specified in cl. 4.1 hereof) came into force, such modifications/amendments shall be deemed to have been accepted by the Subscriber. If the Subscriber continues using the Service(s) after such modifications/amendments came into force, such modifications/amendments shall be deemed to have been accepted by the Subscriber.

Public mobile services agreement