Make sure to turn on Roaming before going abroad. Enjoy your travel!
Favorite countries service terms
Favorite Countries 1GB: dial *277*1*1#
Favorite Countries 3GB: dial *277*1*2#
500MB data add-on: dial *277*1*3#
Dial *145*4# or ask your virtual consultant on Telegram / WhatsApp to get information about additional roaming services that are active on your account.
Destinations covered by the service
Service is available to the Kcell customers roaming on any provider network in any of the below listed countries:
Armenia, Austria, Azerbaijan, Belarus, Belgium, China, Croatia, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Georgia, Germany, Greece, Hong Kong, Hungary, Indonesia, Iran, Israel, Italy, Canada, Japan, Kyrgyzstan, Latvia, Lithuania, Malaysia, Malta, Moldova, Mongolia, Netherlands, Norway, Poland, Portugal, Russia, Saudi Arabia, Singapore, Slovakia, South Korea, Spain, Sri Lanka, Sweden, Switzerland, Tajikistan, Thailand, Turkey, Ukraine, United Arab Emirates, United Kingdom, USA, Uzbekistan, Vietnam
In all other countries, Kcell customers will be charged our standard roaming rates.
The data and minutes package is valid for 20 days from activation (until 24:00 Nur-Sultan time). After that any unused allowance will be lost.
Once your data and minutes package is used up, the 49 tenge/MB/min rate will apply through the end of the package validity period.
As part of the Favorite Countries service, you can purchase one 500MB data add-on for 1350 tg by dialing *277*1*3#. Once the data add-on is activated, new data will be added to the data allowance remaining from the Package. Activation of the data add-on will not extend the term of the Favorite Countries package, i.e. the add-on will expire together with the Package.
If you have insufficient funds in your account, you will not be able to activate a purchase or an add-on.
To use the service, you need to activate the Roaming service first. You cannot activate more than one Package of the same type at a time. To renew a Package, you need to cancel your current one.
When you reach a zero balance or exceed credit limit, access to the Roaming service and to the Service will be suspended. Access to the Service will be resumed after you top up your account.
Turning off Roaming will automatically disable the Service.
Data allowance provided while customer is engaged in an active data session will not be available for use until he/she terminates the session. In this case, they are recommended to close an active session and start it again after the new data has been applied.
In case of unsuccessful automatic registration in the roaming partner’s network, select dual network mode and roaming operator manually in your phone settings details
Service is not available if you have the Kcell Travel service active on your account.
When the Service is activated on the PRESTIGE 5, 7, 9, 5+, 7+ or 9+ plan, the minutes allowance from the Favorite Countries package will be used up first. Learn more about PRESTIGE plans.
When the Service is activated by customers who have an ongoing Contract Phone contract (that comes with included roaming minutes allowance), the minutes allowance from the contract will take priority over the minutes allowance from the Favorite Countries package.
Calls and SMS to countries other than those listed above as well as calls to Kazakhstan and within a visited country are billed based on the standard roaming rates. Service is not valid for calling premium rate and satellite destinations.
These compatibility conditions may be changed or amended by Company.
To cancel package
Want to know your tariff details, stay updated on our add-on services or find out how much you spend on mobile services? Add our Bot +77010009090 to your WhatsApp and start asking questions.