Internet services

 

Data packs

Data packs
Package Internet 5 Internet 10 Internet 20 Internet 30 Internet 40
Volume 5GB 10GB 20GB 30GB 40GB
Monthly fee 1 490 ₸ 1 990 ₸ 2 990 ₸ 3 990 ₸ 4 990 ₸
Per-MB rate when monthly fee is not paid 10 ₸ 8 ₸ 5 ₸ 5 ₸ 5 ₸
Activation *444*4*1*5#OK
SMS «5» to 444 to activate
*444*4*1*10#OK
SMS «10» to 444 to activate
*444*4*1*20#ОК
SMS «20» to 444 to activate
*444*4*1*30#ОК
SMS «30» to 444 to activate
*444*4*1*40#
SMS «40» to 444 to activate
Deactivation *444*4*4#ОК
SMS «Стоп1», «stop1», «no1» or «нет1» to 444
*444*4*4#ОК
SMS «Стоп1», «stop1», «no1» or «нет1» to 444
*444*4*4#ОК
SMS «Стоп1», «stop1», «no1» or «нет1» to 444
*444*4*4#ОК
SMS «Стоп1», «stop1», «no1» or «нет1» to 444
*444*4*4#ОК
SMS «Стоп1», «stop1», «no1» or «нет1» to 444

Турбо-трафик

Турбо-трафик
Additional data pack Data allowance Activation charge*, tenge, incl. VAT Activation via USSD Balance check
500 MB 500 MB 200 *190#OK *100#OK
1 GB 1 GB 400 *190#OK
2 GB 2 GB 600 *190#OK
5 GB 5 GB 1490 *190#OK
10 GB 10 GB 1990 *190#OK
Collected in full upon data pack activation.

Additional full-speed data pack expires at 23:59 (Astana time) on the 30th day from activation and any unused allowance is lost. If there is allowance remaining from the Data Pack, allowance from additional full-speed data pack will take priority. When allowance from both packs is used up, data speed will be reduced to 64 kbps for the remainder of the month.

 

Access speed

When full speed data allowance is used up, data speed will be reduced to 64 kbps (8 kbyte/s) for the remainder of the bill cycle.

The full speed data allowance is valid till the end of month and does not roll over to the next month. Unused allowance is lost when the Subscriber stops using the data pack.

Activation and subscriber fee charge-off

When pack is activated anytime after the 1st of the month, monthly fee will be prorated by the number of days remaining in that month. The full amount of the monthly fee will collected on the 1st of each month after midnight (Astana time), provided Subscribers have enough balance (prepay billing) or credit limit (postpaid billing). If Subscriber’s balance or credit limit is not sufficient to cover the data pack monthly fee, the pack will be activated but data usage will be billed based on the rates applied when monthly fee is not paid for the remainder of that month. Once the Subscriber tops up their account with sufficient amount, the monthly fee will be collected and data allowance renewed, both prorated by the number of days remaining in that month (including payment date).

Data Pack allowance is available for use irrespective of your account balance (prepaid billing) or credit limit (postpaid billing).

Data allowance is prorated by the number of days remaining in that month (including payment date) and valid till the 1st of the next month. On the 1st of the month, data allowance is renewed, subject to payment of monthly fee (until then, data usage will be billed based on the rates applied when monthly fee is not paid). Subscribers can check their remaining allowance by calling *100#OK or *111*3#OK.

To check data balance, subscribers should dial *111*3#OK. Subscribers are responsible to monitor their data usage and allowance renewal. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Internet traffic under the Tariff accrued during an active Internet session will not be valid. Data allowance renewed while customers are engaged in an active data session will not be available for use until they close all their active sessions.

Terms of connection and disconnection

By applying in writing to Kcell-Centers, Kcell-Stored.

Via USSD or SMS

Data packs can be activated on any postpaid or PAYG tariff, except for Alga 1, 2, 3, 4, 5 and 6 tariffs, subject to combinability rules. If Subscribers balance or credit limit is not sufficient to cover the data pack monthly fee, the pack will be activated but data usage will be billed based on the rates applied when monthly fee is not paid for the remainder of that month.

Only one pack can be activated at a time. To activate another pack, Subscribers must deactivate their current pack.

If pack is deactivated, any unused data allowance is lost.

Additionally

Data allowance is not available while Subscribers are roaming.

«Unlimited Internet»

Not available

«One Year Internet», «Half Year Internet», «Quarterly Internet»

Not available

Tariff plan «PRESTIGE»

Data allowance from Prestige tariff is used up first. When data allowance from both the Tariff and data pack is used up, data speed is reduced to 64 kbps for the remainder of the month.

Tariff plan «Alga»

Not available

«Mobile Internet+»

Data allowance from MI+ is used up first. When data allowance from both MI+ and data pack is used up, data speed is reduced to 64 kbps for the remainder of the month.

Additional data packs «1GB», «3GB», «5GB», «10GB» for PRESTIGE tariff users

Not available

Contract Phone

Not available during contract term

The Company may review or amend these rules.

Yearly Internet

The service is available to Kcell consumers only, who use mobile numbers registered to physical persons.

Internet packages
Service Effective term Monthly full-speed data allowance Fee, KZT (VAT incl.) Activation
Yearly Internet 12 months 20 GB 14 990 *444*3*1*1#OK
Half-Yearly Internet 6 months 11 990 *444*3*1*2#OK
Quarterly Internet 3 months 8 990 *444*3*1*3#OK

For Kcell subscribers who activated "Annual Internet", "Half-Annual" and "Quarterly Internet" services BEFORE 04.07.2016, these Internet services will function as follows:

  • For the subscribers who activated these Internet services before 04.07.2016, 20GB Internet traffic accrued in July 2016 was valid up to 31.07.2016.
  • All subsequent packages of Internet traffic will be provided every 1st day of the month and be valid until the end of the month;
  • In the last month of the Service the last accrued 20GB Internet traffic will be valid until the date of this service activation and not till the end of the last day of the last month.

Activation

  • through the USSD menu;
  • by written statement in Kcell Сenter;
  • by sending a statement in a free form and an identification document to e-mail ccmail@kcell.kz;
  • by calling to Call Сenter ;

Turbo-traffic

If the included amount of the Internet traffic at the top speed is consumed, you can restore data speeds to full through the turbo traffic:

  • 1,5GB for 1200 tenge, including VAT: Activation through USSD: *444*3*5*2*1#OK;
  • 3GB for 1700 tenge, including VAT: Activation through USSD: *444*3*5*2*2#OK.

The Turbo Traffic option is available to Subscribers, provided they are subscribed to the Service, and is valid for 30 days of activation. If the Subscriber has both inclusive allowance and turbo traffic, the turbo traffic will be used first.

When both full speed inclusive allowance and turbo traffic expire, the data speeds under the Service will get capped to 64 kbps.

Subscribers must dial *100#OK to check balance of full speed inclusive data allowance and Turbo Traffic.

Terms

No subscription fee.

The 20GB full speed data allowance is renewed on the 1st of each month.

Data Pack allowance is available for use irrespective of your account balance (prepaid billing) or credit limit (postpaid billing).

Internet traffic under the Tariff accrued during an active Internet session will not be valid. Data allowance renewed while customers are engaged in an active data session will not be available for use until they close all their active sessions.

Any unused full-speed data allowance expires on the date when it is due to renew or when Service is terminated, it does not roll over to the next month and accrue.

When the full speed data allowance is used up, the subsequent Internet traffic will not be charged up to the next accrual; however, data speeds get capped to 64 kbps.

Subscribers must dial *100#OK to check balance.

Deactivate

  • by written statement in Kcell Сenter;
  • by sending a statement in a free form and an identification document to e-mail ccmail@kcell.kz.

If a subscriber deactivates the service on his/her own, its cost will not be subject to refund, whether in full or in part, and in such a case the unused traffic will be annulled.

Users of One Year of Internet, Half Year of Internet, Quarterly Internet services will be able to use data allowance with 0 balance (prepaid customers) or exceeded credit limit (postpaid customers), subject to payment of service fee.

Additional

Full speed depends on technical capabilities of a subscriber terminal (phone, modem, smartphone, etc.), its location within the network coverage area, network signal strength as well as network load.

Service, activated during the current Internet session, will not operate. Such Internet session will be charged as per the standard tariff rate. You are recommended to close in such cases the current session and renew using of the Internet after service activation.

The Service will be provided only in respect of the Mobile Internet, if the internet access point in the subscriber terminal is set up.

Billing increment: 1 KB.

Only one of services may be activated at once.

The Service is not available in roaming.

Service is not available on tariffs with inclusive data allowance or reduced data rates, such as Kurmet.

All prices are shown in tenge inclusive of VAT.

Compatibility

Service is not available to those Subscribers who have Unlimited Internet or similar services with included unlimited data allowance active on their accounts, and if they have ongoing contracts under the Contract Phone, Smart Buy or similar promotional offers with included data allowance.

If the Subscriber has Mobile Internet Plus value added promotional service active on their account, data allowance provided under this Service will be used first. I.e. the Subscribers will be charged the Mobile Internet Plus service fee and receive data allowance, but all data received thereunder will be available only after the Service is terminated.

The Internet Packs service may not be activated if the Subscriber is already using the Service. If at the time of Service activation the Subscriber has data allowance under the Internet Packs service, data allowance received as part of the Service will be used first and data allowance received under the Internet Packs service will be available only after the Service is terminated and valid for the rest of the 30-day validity term.

These terms of service compatibility may be supplemented or amended by the Operator.

Please, be informed that starting 01.04.17 data allowance provided under ‘Mobile Internet+’ service will be valid for 3 months from application. Data rolled over by 01.06.17 will be valid until 30.06.17.

Mobile Internet+

Service Description Cost Standard per-MB rate
over allowance
Activation
10 MB 10 MB/daily 29 ₸/daily 4 ₸ Activate
20 MB 20 MB/daily 39 ₸/daily 3 ₸ Activate
40 MB 40 MB/daily 49 ₸/daily 2 ₸ Activate
100 MB 100 MB/daily 59 ₸/daily 1 ₸ Activate
Service 10 MB 20 MB 40 MB 100 MB
Activation SMS 10, код 10,
code 10
to number 2002
20, код 20,
code 20
to number 2002
40, код 40,
code 40
to number 2002
100, код 100,
code 100
to number 2002
USSD *444*1*1*1#OK *444*1*1*2#OK *444*1*1*3#OK *444*1*1*4#OK
Check package status *444*1*3#OK
Deactivation SMS стоп или stop to number 2002
USSD *444*1*4#OK

Terms

Any unused data will roll over and be valid until:

- You unsubscribe from the service;
- Your Mobile Contract is terminated;
- This promotional offer expires.

Initial daily fee is charged upon package activation. Subsequently, your data allowance will be available after you have been charged a daily fee (from 00:00 till 05:00).

Daily fee is collected provided that customers have sufficient balance in their account (prepaid customers) or credit limit (postpaid customers) to cover the fee, otherwise it will not be collected. Once account has been topped up or credit limit renewed, the fee for that days will be collected from 00:00 till 05:00, according to Astana time. If the Mobile Internet Plus daily fee could not be collected when due, subscribers will be able to use their rollover data, if any. When rollover data is used up, the overage data rate will apply.

You are allowed to subscribe to only one package at a time. Before you move to another MI+ package you need to unsubscribe from the current one. NOTE! If you unsubscribe from a package, any unused data on your balance will be lost.

All the accumulated traffic is available independently of the state of balance or credit limit.

All sent/received data will be rounded up to the nearest 1 KB once your connection is terminated.

If you go over your package allowance, you will be charged at our standard Mobile Internet (GPRS and WAP) rates. Please, see Table 1 above.

This service is only provided within the scope of the Mobile Internet (GPRS/WAP) service with access point name set to internet/WAP.

This service is not available to roamers.

Using IP-telephony may affect the speed of your Mobile Internet (GPRS) provided within the scope of this promotional offer.

While using "Kcell Tube" entertainment video-portal, traffic upon the service shall not be spent.

"Mobile Internet +" service, activated during the current Internet session, will not operate. Such Internet session will be charged as per the standard tariff rate. You are recommended to close in such cases the current session and renew using of the Internet after service activation.

Archive

Unlimited Internet

For technical reasons, the function Turbo traffic on the service Unlimited Internet temporarily unavailable.

Effective 14.10.2016, Unlimited Internet will no longer be available for activation. Customers who activated service prior 14.10.16 will be able to continue using it until further notice.

Package «Smartphone»
Package Volume Cost Activation Balance check Turbo traffic Deactivation
Combination SMS to number 2002 Combination SMS to number 2002
Smartphone L 1GB 990 *444*2*1*1#OK smart *444*2*3#OK *444*2*5#OK *444*2*4#OK no
Smartphone XL 2GB 1500 *444*2*1*4#OK XLsmart
Package «Tablet»
Package Volume Cost Activation Balance check Turbo traffic Deactivation
Combination SMS to number 2002 Combination SMS to number 2002
Tablet L 4GB 1990 *444*2*1*2#OK tablet *444*2*3#OK *444*2*5#OK *444*2*4#OK no
Tablet XL 6GB 2500 *444*2*1*5#OK XLtablet
Package «Modem»
Package Volume Cost Activation Balance check Turbo traffic Deactivation
Combination SMS to number 2002 Combination SMS to number 2002
Modem L 10GB 3990 *444*2*1*3#OK modem *444*2*3#OK *444*2*5#OK *444*2*4#OK no
Modem XL 15GB 5000 *444*2*1*6#OK XLmodem

Activation and subscriber fee charge-off

  • The Unlimited Internet service fee will be charged as follows: the fee is collected upon Service activation prorated by the number of days remaining in that month, including activation date, and the full amount of fee will be collected starting from the 1st of the next month, subject to sufficient account balance (prepaid customers) or credit limit (postpaid customers). If there are insufficient funds or credit limit is exceeded, the Service fee will not be collected. When account balance or credit limit is enough to cover the fee, it is will be collected in the amount prorated by the number of days remaining in that month. Until that time, the 5 tg/MB rates will apply. Your data allowance (max speed) will be renewed after payment has been successfully deducted for the next 30-day term. The service-related Internet traffic is available for prepaid subscribers only in case any balance and for postpaid subscribers within the credit limit.
  • Names of the packages are conditional. Subscribers may connect any package to any device, i.e. «Modem» to telephone, «Smartphone» to modem etc. At one and the same time there may be activated only one of the packs.
  • Notification of a successful connection will come at the time of service activation in the form of an SMS-message, but withdrawal of the first subscription fees will take place within 24 hours after the activation. Activation and deactivation of all types of the service — free of charge.

Access speed

  • In the event of excess of the included amount of the traffic at a maximum speed subsequent traffic is provided up to 64 Kbit / sec (= up to 8 Kbyte / sec) until the next writing-off of a subscriber fee.
  • The included traffic amount at a maximum speed within the scope of the service «Unlim Internet» operates up to the next write-off of a subscription fee. The included traffic amount at a maximum speed is cancelled in case of deactivation of the service «Unlim Internet».

Turbo-traffic

If the included amount of the Internet traffic at the top speed is consumed, you can restore data speeds to full through the turbo traffic:

  • 1,5GB for 1200 tenge, including VAT;
  • 3GB for 1700 tenge, including VAT.

Activation through USSD: *444*2*5#OK.

Turbo Traffic is valid for 30 days and available with zero balance (prepaid billing) or credit limit (postpaid billing) even if the ‘Unlimited Internet’ service fee was not paid due to insufficient balance. If the Subscriber has both inclusive allowance and turbo traffic, the turbo traffic will be used first.

When both full speed inclusive allowance and turbo traffic expire, the data speeds under the Service will get capped to 64 kbps.

Subscribers must dial *444*2*3#OK to check balance of full speed inclusive data allowance and Turbo Traffic.

Internet sessions

  • «Unlim Internet» service, activated during the current Internet session, will not operate. Such Internet session will be charged as per the standard tariff rate. You are recommended to close in such cases the current session and renew using of the Internet after service activation.
  • You cannot disable the «Unlim Internet» service during an active Internet session. To disable, please end the current session first.

Notification

The access maximum speed depends on technical capabilities of the device (telephone, modem, smartphone, etc.), its location within the coverage area, signal strength and network load.

The unused amount of the included traffic is not accrued.

Service is not available in roaming.

The service is rendered only in terms of the «Mobile Internet» service, provided a point of access to the Internet is available in the subscriber device.

All prices are shown in KZT, VAT inclusive. Billing increment: 1 KB.

For subscribers who activated service before February 2, 2012: subsequent writing-off of a subscriber fee is effected on each 1st day of the month following the month of activation. Regular monthly fee writing-off is effected from 00:00 till 05:00 (as in case of sufficient and insufficient balance), here with all service conditions are available at 00:00.

Compatibility of services

Attention! It is not recommended to use the service «Unlimited Internet»" with other promotional services on the use of the Mobile Internet.

Simultaneous activation of «Unlimited Internet» and other services for the use of Mobile Internet affects the charging and speed of the traffic:

  • Unlimited Internet and Mobile Internet+: all the traffic is spent under the service «Unlimited Internet». A subscriber fee for the «Mobile Internet Plus» is withdrawn based on standard conditions; the traffic is available but is not consumed and is accumulated until the service «Unlimited Internet» is deactivated. If the service «Unlimited Internet» is not deactivated, the all accumulated on «Mobile Internet Plus» traffic will be canceled after the expiration of this service;
  • Unlimited Internet and Internet Pack: all the traffic is consumed on the service «Unlimited Internet». The traffic on the service «Internet Packs» is consumed only after deactivation of «Unlimited Internet» or is canceled after the expiration of the Pack.
 

 
Costs in tenge, VAT inclusive.