Contract smartphones

Payment by installments up to 24 months. Smartphone comes with a service bundle from Kcell — minutes, SMS, data allowance every month.

Additional packages

If You used up your monthly internet traffic or need minutes for calls to RK landline numbers, You can take advantage of one-time package.

Packs for Internet

1 GB

*190#OK

400 tenge

3 GB

*190#OK

1 090 tenge

5 GB

*190#OK

1 490 tenge

10 GB

*190#OK

1 990 tenge

Packs for calls to RK landline numbers

10 minutes

*190#OK

149 tenge
City 10 Package

30 minutes

*190#OK

449 tenge
City 30 Package

60 minutes

*190#OK

889 tenge
City 60 Package

Terms of additional packages

The validity of Package — 30 days. All unused services under the Package will be annulled at the end of the Package validity.

When the Package is activated, the services under the Package will be used first, and then Internet traffic under the Tariff.

Several packs can be activated at a time, in which case roaming allowance that expires first will be used up first.

The activation of the Packages for the Subscribers shall be:

  • by written application of the Subscriber submitted to Kcell Center, Kcell Store;
  • via USSD menu.

Service points

Apple · Samsung · Lenovo · Huawei

 
iPhone service points
City Company Phone E-mail Phone Working hours
Branches
Aktau ALSI Service LLP +77292770300 as.aktau@alsi.kz 15 mkr, 62, office 4 MO-FR: 9:00-18:00, no break
Closed: SA, SU
Almaty ALSI Service LLP +77272971150 as.almaty@alsi.kz Mukanova, 245 MO-FR: 9:00-18:00; SU: 10:00-15:00, no break
Closed: SU
Almaty BEST Care LLP +7 (727) 375 68 87 · +7 (727) 258 84 78 info@bestcare.kz Gagarin 41 MO-FR: 10:00-19:00, SA: 10:00-15:00, no break
Closed: SU
Astana ALSI Service LLP +77172550888 as.astana@alsi.kz Sary-Arka, 28-2 MO-FR: 9:00-18:00; SU: 10:00-15:00, no break
Closed: SU
Atyrau ALSI Service LLP +77122272939 as.atyrau@alsi.kz Sary-Arka, 40 MO-FR: 9:00-18:00; SU: 10:00-15:00, no break
Closed: SU
Karaganda ALSI Service LLP +77212559111 as.karaganda@alsi.kz Gogolya, 56/3 MO-FR: 9:00-18:00, no break
Closed: SA, SU
Partners
Aktobe SERVICE-AKTOBE.KZ LLP +77132501609 awstadnik@gmail.com Eset Batyr, 100 MO-FR: 9:00-18:00
Break: 13:00-14:00
Closed: SA, SU
Kyzylorda А-Connect LLP +77019393526 Kornienko.Sergey@aconnect.kz Auezova, 1 MO-FR: 9:00-19:00; SU: 09:00-15:00
Break: 13:00-14:00
Closed: SU
Kokshetau Online Service LLP +77162934153 ivan@on-service.kz Akan Sery, 113 MO-FR: 10.00-19.00; SU: 10.00-17.00, no break
Closed: SU
Kostanay IE Rastorguev +77142542444 oleg@axon.kz Baimagambetova, 187 MO-FR: 9:00-18:00; SU: 10:00-15:00
Break: 13:00-14:00
Closed: SU
Pavlodar Unicod LLP +77182325070 kalina.k@unicode.kz Lermontov str, 45/2 MO-FR: 9.00-18.00; SU: 10.00-14.00, no break
Closed: SU
Petropavlovsk Logika Service Center LLP +77152338700 servis_logika@mail.ru Internatsionalnaya, 61, office 211 MO-FR: 09:00-18:00; SU: 10.00-15.00
Break: 13:00-14:00
Closed: SU
Semey INTELECT SERVICE LLP 52 69 15 Internatsionalnaya 23, BC Kosmos
Taraz ALSI-PRINT LLP +7 (726) 256 83 70 Alsiprint@mail.ru Konayev 90 MO-FR: 10:00-18:00
Break: 13:00-14:00
Closed: SA, SU
Uralsk AV Service LLP +77112939949 tivanova@avservice.kz Abulhair Khan, 51 MO-FR: 9.00-18.00; SU: 09.00-14.00, no break
Closed: SU
Ust-Kamenogorsk Firma Kip LLP +77232765272 nb_service@cip.kz Potanin, 27/2 MO-FR: 9:00-18:00; SU: 10:00-16:00 (issue/acceptance), no break
Closed: SU
Shymkent А-Connect LLP +77252359447 svc_as@mail.ru Abay, 6 MO-SA: 9.00-19.00, no break
Closed: SU
Samsung service points
City Company Phone Address Working hours
Almaty LLP Best Care +77273756887
+77272588478
Gagarina, 41 MO-FR: 10:00-19:00
SA: 10:00-15:00
no break
Almaty Technodom Service +77272588544
+77273170662
+77273170652
Otegen Batyra, 73 MO-FR: 09:00-19:00
SA, SU: 10:00-16:00
no break
Almaty Great Service +77273385588 Nurmakova, 86 (Tole Bi) MO-FR: 10:00-18:30
Break: 14:00-15:00
Closed: SA, SU
Almaty Great Service +77273210322 Zhibek Zholy, 106/44 MO-FR: 10:00-19:30
no break
SA, SU: 10:00-15:00
Astana IP Vidyakin (Zhana Zhuldyz) +77172305656
+77172305666
188, 13/1. office 1 MO-FR: 10:00-19:00
no break
SA, SU: 10:00-15:00
Aktau IP Nemtsurova (Mobiline) +77292531493 mkr 6, 36, office 46 MO-FR: 10:00-20:00
no break
SA, SU: 10:00-19:00
Aktobe IP Nemov (Navigator) +77132571320 Bratyev Zhubanovyh, 278, office 61 MO-FR: 10:00-18:00
no break
Closed: SA, SU
Atyrau RKA Tel +77122521363 Azattyk, 26A (Guryevskaya, near Triumph Store) MO-FR: 10:00-19:00
Break: 13:00-14:00
SA, SU: 10:00-17:00
Atyrau Servis-Fon +77122329992 Azattyk, 67 MO-FR: 10:00-18:00
no break
SA: 10:00-13:00
Balkhash Electron +77103640802 Agybay Batyra, 9/1 MO-FR: 09:00-18:00
Break: 13:00-14:00
SA: 09:00-12:00
Karaganda IP Sazonova +77212791960 Buhar Zhyrau, 49, office 120a MO-FR: 10:00-18:00
no break
SA: 10:00-18:00
Karaganda Authorized Service Center +77212435200 Buhar Zhyrau, 63, office 1 MO-FR: 10:00-19:00
no break
SA: 10:00-17:00
Kokshetau IP Shakirov, SmartZone +77162333857 Auelbekova, 166/4 MO-FR: 10:00-18:00
no break
SA: 10:00-14:00
Kostanay IP Kimpel, Technology GSM +77142547080 Abay, 155 (Raisky Sad Store) MO-FR: 10:00-19:00
Break: 13:30-14:30
Closed: SA, SU
Kostanay Nord-Treiding +77142500325 Pavlov, 50 MO-FR: 09:00-17:30
Break: 13:00-14:00
Closed: SA, SU
Kyzylorda А-Connect +77019393526 Aiteke Bi (intersection of Auezova) MO-FR: 09:00-19:00
Break: 13:00-14:00
SA: 09:00-15:00
Pavlodar ITC PV LLP (GSM Service) +77182573636 Lomova, 157 MO-FR: 10:00-18:00
Break: 13:00-14:00
SA: 10:00-14:00
Petropavlovsk Logika +77152331400
+77152338700
Internatsionalnaya, 61, office 211 MO-FR: 10:00-18:00
Break: 13:00-14:00
Closed: SA, SU
Rudny IP Ivanchenko +77143146560 Gornyakov, 92/23 MO-FR: 08:30-17:30
no break
SA: 09:00-12:00
Semipalatinsk Albi +77222636080 Dulatova, 168 MO-FR: 09:00-18:00
no break
SA: 09:00-13:00
Semipalatinsk Delta +77222540281 8 Marta, 85 MO-FR: 10:00-18:00
Break: 14:00-15:00
SA: 10:00-15:00
Taldykorgan Poliservice +77282322422 Tauelsizdyk, 145/149, office 1 MO-FR: 09:00-18:00
Break: 12:00-13:00
SA: 10:00-16:00
Taraz IP Mikhalchuk +77262451356 Tole Bi, 51 MO-FR: 09:00-18:00
no break
SA: 10:00-15:00
Temirtau Ogma +77213904446 Gorka Druzhby, 6/1 MO-FR: 09:00-18:00
no break
Closed: SA, SU
Shymkent LLP Evrika Service +77252446377
+77252446375
Ryskulova, 22 MO-FR: 09:00-19:00
no break
SA, SU: 09:00-19:00
Shymkent А-Connect +77252318120 Abaya, 6 MO-FR: 09:00-19:00
no break
SA: 09:00-19:00
Shymkent Tekhnoklimat +77252975377 Valikhanova, 198 MO-FR: 09:00-19:00
no break
SA: 09:00-19:00
Uralsk GSM Master +77112511100 Kurmangazy, 194 MO-FR: 10:00-18:00
Break: 13:00-14:00
SA: 10:00-14:00
Ust-Kamenogorsk Firma KIP +77232767951 Potanina, 27/2 MO-FR: 09:00-18:00
no break
SA: 10:00-16:00
Ust-Kamenogorsk IP Bogatyrev +77232244223 Kabanbay Batyra, 140, Eurasia, 4 Floor MO-FR: 10:00-18:00
no break
SA, SU: 10:00-18:30
Ekibastuz Sotel Service +77187344446 Auezova, 30 MO-FR: 10:00-20:00
no break
SA, SU: 10:00-20:00
Lenovo service points
City Service Center Phone number Contact details Address Office hours
Astana Zhana Zhuldyz 7 (7172) 30—56—66, 7 (7172) 30—56—56, 7—708—259—97—70 7 705 425 74 45, danilenko_newstar@mail.ru Astana, Kosshigululy, 13/1 Mon-Fri:10-00-19-00; Sat: 10-00 — 17-00; Sun — closed
Karaganda Avtorizovannyy Servisnyy Tsentr LLP 77212435200; 77788005500; 77710055500 7 701 686 7823; tatyana.f@asc.com.kz Bukhar Zhyrau, 63 Mon-Fri:10-00-19-00; Sat: 10-00 — 17-00; Sun — closed
Temirtau Servisnyy Tsentr Ogma LLP 77213904446; 77213988565;, 77074557088 87073021759, natali@it-ogma.org Gorka Druzhby, 6/1 Mon-Fri:9.00-18.00, Sat-Sun — closed
Oskemen Authorized Service Center — Firma KIP (Rel Pro LLP) 8(7232)767951 brandman@cip.kz Potanina, 27/2 Mon-Fri: 09.00 — 18.00, Sat 10.00 — 16.00, Sun — closed
Semey Authorized Service Center — Delta, Private Entrepreneur Gerasenko Anzhela Vladimirovna 7 7222540281 7 7222540281, 7 7222540273, deltas@mail.ru 8 Marta, 85 Mon-Fri:9.00-18.00, launch break 14.00-15.00, Sat: 10-15, Sun — closed
Aktobe Authorized Service Center — Navigator Service 7132 571320, 7132 571320 7132 571320, navigator.service.kz@nur.kz Ul. Bratiev Zhubanovyh, 278-60 Mon-Fri: 10.00-18.00, Sat-Sun: closed
Atyrau Comp Service Atyrau 87122 366-999,, 87777999976 7 777 1940204, compservice.atyrau@gmail.com Mkr. Privokzalny 5, bdlg 11, apt. 67 Mon-Fri: 9.00-18.30, Sat: 10.00-14.00, Sun: closed
Aktau МMOBILINE, Private Entrepreneur G. Nemtsurova, Aktau-Zhanaozen 8(7292)531493, 87755102000 87017115184, lomaster2_wad@mail.ru Mkr. 6, bldg 36, office 46 Mon-Sun: 10.00-19.00
Pavlodar Unicode-ComService LLP 8(7182)325070,, 87019165510 87019165510,, 8 (7182)322722, warranty@unicode.kz Lermontova, 45/2 Mon-Fri 09.00-18.00, lunch break 13.00-14.00, Sat 10.00-14.00. Sun — closed
Uralsk Master GSM Service Center тел.: 8(7112) 541133 вн,106 email : Master.GSM2@inbox.ru ,тел.: 8(7112) 541133 вн,104 M. Mametova, 114 Mon-Fri: 9.00-18.30, Sat: 10.00-14.00, Sun: closed
Uralsk AV Service LLP 77078713837, 7(7112) 939949 77078713837, nshepeleva@avservice.kz Abulkhair Khana, 51 Mon-Fri:9.00-18.00, Sat: 9.00-14.00, Sun — closed
Taraz Private Entrepreneur Mihalchuk 7262-45-13-56, 7262-45-09-99 8-777-360-19-74, saida.dzumaeva@mail.ru Tole Bi, 51 Mon-Fri: 9:00-18:00,, Sat 10:00-15:00, no lunch break. Sun — closed
Petropavlovsk Logika Service Center 87152338700 8715331400 77015505005 77773249093, servic-logika.hlystun@yandex.ru Internatsionalnaya 61, office 211 Mon-Fri: 10.00 — 18.00, lunch break 13.00 — 14.00., Sat: 10.00 — 15.00, Sun — closed
Balkhash Service Cente Electron 7 705 220 98 50 7 705 220 98 50 Agybay Batyra, 9-1 Mon-Fri: 09.00 — 18.00, lunch break 13.00 — 14.00., Sat: 09.00 — 12.00, Sun — closed
Shymkent Techno Klimat 87071975377, 87017311341 , 8(7252)975377 7 701 725 4649 Valikhanova, 198 Mon-Fri: 09.00 — 19.00, Sat: 09.00 — 13.00, Sun — closed
Kostanay Private Entrepreneur Kimpel 8 (7142)54-70-80 8 (7142)54-70-80, 8-705-544-70-81 Kasymkanova, 114 Mon-Fri 10.00-19.00, lunch break 13.30-14.30. Sat-Sun closed
Kokshetau Private Entrepreneur Shakirov — SmartZone 8-(7162)-33-38-57, 8 701 9587233, 8 716 233 38 57 8-(7162)-33-38-57 Auelbekova, 166/4 Mon-Fri: 10.00 — 18.00, Sat: 10.00 — 14.00, Sun — closed
Ekibastuz Private Entrepreneur Sotel-Service +7 (7187) 344446 Auezova, 30 Mon-Fri: 10.00 — 18.00, Sat: 10.00 — 14.00, Sun — closed
Ridder Expert Mobile Service 8 (72336) 42574; 8 777 136 5353 expert-mobile@inbox.ru Prospekt Nezavisimosti, 15/1, office 18 Mon-Fri: 10.00 — 19.00, Sat: 10.00 — 13.00, Sun — closed
Taldykorgan Private Entrepreneur V. Tvilinev 8(7282) 322 422, 8705 625 19 00 myservice3282@mail.ru Tauelsizdik, 145/149 Mon-Fri: 09.00 — 18.00, Sat: 10.00 — 16.00, Sun — closed
Zhanaozen Private Entrepreneur BIG SERVICE 8(72934)72-132, 87013029611, bigservice@list.ru Mkr. Shanyrak, Neftyanikov, bldg «Nika» Mon-Sun: 10.00 — 18.00, no lunch break
Satpaev Aitel Service 877715132067 aitel.ismail@gmail.com Komarova 21 B, Prestige Store Mon-Fri: 09.00 — 18.00, Sat: 10.00 — 16.00, Sun — closed
Huawei service points
Company City Address Phone Work hour
Great Service Almaty Nurmakov, 86 8(727)3782263, 8(727)3385588; svn777@bk.ru Mon-Fri: 10-00-18-30; Sat-Sun: Closed
АСЦ «Best Care» Алматы пр.Гагарина, 41 (уг.ул.Кабанбай Батыра) +77272588478 пн.-пт. 10.00-19.00, сб. 10.00-15.00
СЦ филиал "Best Care" Алматы ул. Тимирязева,42 8(727)2754305 пн. 15:00 - 20:00, ср.-вс. 11:00-20:00, вт.-выходной
СЦ "Жана Жулдыз" Астана ул. 188 13/1 8(7172)305666 пн.-пт. 10.00-19.00, сб. 10.00-17.00
СЦ "Dias Aktau" Актау 14 мкр., 59 дом, 1 офис 8(7292)438983 пн.-пт. 10.00-19.00, сб. 10.00-17.00
СЦ "Навигатор Сервис" Актобе ул. Братьев Жубановых, 278-60 8(7132)571320 пн.-пт. 10.00-18.00, сб. выходной
СЦ "Мастерфон" Атырау ул. Азаттык,26а 8(712)2521363 пн.-пт. 10.00-19.00, сб. 10.00-17.00
СЦ "Авторизированный Сервисный Центр" Караганда пр.Бухар Жырау, д.63, кв.1 8(7212)435200 пн.-пт. 10.00-19.00, сб. 10.00-17.00
СЦ "Прогресс" Караганда мкр-н. Гульдер-1, д. 1 8(7212)331821/8(7212)331948 пн.-пт. 10.00-18.00, сб. 10.00-15.00
СЦ "Smart Zone" Кокшетау ул. Ауельбекова, 166/4 8(7162)333857 пн.-пт. 10.00-18.00, сб. 10.00-14.00
СЦ "Норд-Трейдинг" Костанай ул.Павлова, 50 8(7142)500325 пн.-пт. 10.00-18.00, сб. выходной
СЦ филиал "5 Элемент" Кызылорда ул. Ауезова,уг.ул. Айтеке би, ТД "АкОтау" 87019393526 пн.-пт. 09.00-19.00, сб. выходной
СЦ "Unicode" Павлодар ул. Крупской, 76 8(7182)325070/8(7182)513400 пн.-пт. 09.00-18.00, сб. 10.00-14.00
СЦ "Квазар Сервис" Петропавловск ул. Интернациональная, д.4 8(7152)500777 пн.-пт. 09.30-19.00, сб. 09.30-13.00
СЦ "Алби" Семей ул. Дулатова, 168 8(7222)561957 пн.-пт. 9.00-18.30, сб. 9.00-14.00
СЦ "Дельта" Семей ул. 8 Марта, 85 8(7222)540273/8(7222)540281 пн.-пт. 9.00-18.00, сб. 10.00-15.00
СЦ "Полисервис" Талдыкурган ул. Тауелсиздык д.145/149 оф.1 8(7282)322422 пн.-пт. 9.00-18.00, сб. 10.00-16.00
СЦ "MASTER GSM" Тараз ул. Казыбек Би 120, офис 3 8(7262)467292/8(7262)457558 пн-пт с 90-00-18-00 сб с10-00-15-00
СЦ "MASTER GSM" Уральск ул.М.Маметовой, 114 8(7112)541133 пн.-пт. 10.00-18.00, сб. 10.00-14.00
СЦ "5 элемент" Шымкент проспект Абая, 28/10 8(7252)359464 пн.-пт. 09.00-19.00, сб. 09.00-19.00
СЦ "КИП" Усть-Каменогорск ул. Потанина, 27/2 8(7232)765272 пн.-пт. 09.00 - 18.00, сб. 10.00 - 13.00

Conditions

According to contract, the Company will hand over the mobile phone to Subscriber upon payment of the prepaid amount and first installment.

A subscriber is connected to the Promo action based on the results of scoring — verifying of compliance of a subscriber with the set by Operator solvency criteria.

Customers of other carriers’ networks are also able to enjoy the ‘Contract Phone’ special offer. For that, they need to either purchase a Kcell/activ SIM or port in their current mobile number.

Participation in the Promo action is recorded in the agreement with the Subscriber for the term of the Contract period.

When connected to the Promo action, the Company will activate the service on the number of Subscriber, which will include the tariff plan «11» and one of the Service Packages.

If a Subscriber refuses the Service, including the tariff plan «11», cancellation of the Communication Services Agreement and/or Communication Services Public Contract before the expiry of the Contract period, as well as in other cases stipulated by the Agreement, a Subscriber shall pay the residual value of a subscriber terminal according to the conditions of the concluded Agreement.

A subscriber may disable the Service, including the tariff plan «11» within the scope of the promotion prior to the expiration of the Contract period only upon the written request of a subscriber, filed with the Kcell Center of the Company.

In the event of disabling of a Subscriber from the Service for any reason, the tariff plan «11» on a subscriber number remains in effect until it is changed by a Subscriber.

Promo minutes and SMS-messages provided in accordance with the Service are used for making calls and sending messages on the RK territory except for voice calls and sending messages to the 3, 4- and 5-digit short numbers.

The promo amount of the Services, including the Additional packages of the mobile Internet at top speed may not be used while roaming.

Effective term of the Service Promo Package: During the Reporting period, i.e. thirty (30) calendar days of debiting of the Monthly payment from the Personal account of a Subscriber. The unused during the term amount of the Service Promo Package shall not be carried forward to the next Reporting period. The promo amount of the Service for the relevant Reporting period shall not be provided to a Subscriber, if during this Reporting period the Monthly payment has not been debited in full.

Campaign service pack is available within the scope of credit limit (for postpaid billing) or in case of positive account balance (for prepaid billing), excluding data traffic and Kcell/activ onnet minutes , which are available regardless the balance or credit limit state for contracts agreed after 14.10.2016. For contracts agreed before 14.10.2016 the information is here.

Telecommunications services of the Operator after the use of the Service Promo Package as well as other services not included in the Service Promo Package shall be charged according to the tariff plan «11», value added services not included in the Tariff plan shall be charged based on the Operator’s tariffs applicable at the time of use of such services.

Service bundles cannot be activated during the contract term to the Subscribers who have additional data packs active on their account.

The balance of voice minutes and the Internet traffic on the Promo Package shall be checked by dialing the command *100#OK.

Customer is eligible for this promotional offer if he/she has a high enough credit score (according to the results of Operator’s internal credit check). Only one phone can be purchased on contract, the other are available at full price.

Kcell subscribers who joined the ‘Contract Phone’ promotional offer before 01.07.2016. Monthly payments will be due based on the date payment was collected in June (or on the last day of the month). For example, if the payment was collected on June 20, this will be the Due Date for the remainder of your contract term, and the validity period of your inclusive bundle will be changed accordingly.
Kcell subscribers who joined the ‘Contract Phone’ promotional offer after 01.07.2016. Payments will be collected and inclusive bundle provided/renewed every month on the date you opted in to this promotional offer (or on the last day of the month).

To check data balance, subscribers should dial *100#OK. Subscribers are responsible to monitor their data usage and allowance renewal. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Warranty maintenance

The warranty period for a Subscriber terminal is 12 (twelve) calendar months of signing of the Subscriber Terminal Handover Act (the Act). Warranties are available on the web-site of the manufacturer.

Should any defects in a Subscriber terminal be found after signing the Act, a Subscriber must apply to the recommended by the Operator Authorized Service Center (addresses of authorized service centers are available on the web-site of the Operator and the warranty card).

Should any defects in a Subscriber terminal be found within the period covered by the manufacturer’s warranty and constituting less than ninety (90) calendar days, the warranty period is extended to ninety (90) calendar days from the date of replacement or repair of the product.

In other cases no warranty period is extended. The term of warranty repair of a Subscriber terminal amounts to up to thirty (30) calendar days. Information about the activation of the mobile device to the web-site of the manufacturer may be incorrect. Calculation of the warranty period starts from the date of signing of the Act.

Conditions for the contract phones activated before

Conditions for the contract phones before 14.10.2016

Conditions for the contract phones till 22.12.2015