Contract smartphones

Apple iPhone

Payment by installments up to 24 months. Smartphone comes with a service bundle from Kcell – minutes, SMS, data allowance every month.

Contract smartphones

Samsung Galaxy

Payment by installments up to 24 months. Smartphone comes with a service bundle from Kcell – minutes, SMS, data allowance every month.

Contract smartphones

Huawei

Payment by installments up to 12 months. Smartphone comes with a service bundle from Kcell – minutes, SMS, data allowance every month.

According to contract, the Company will hand over the mobile phone to Subscriber upon payment of the prepaid amount and first installment.

A subscriber is connected to the Promo action based on the results of scoring – verifying of compliance of a subscriber with the set by Operator solvency criteria.

Participation in the Promo action is recorded in the agreement with the Subscriber for the term of the Contract period.

When connected to the Promo action, the Company will activate the service on the number of Subscriber, which will include the tariff plan “11” and one of the Service Packages.

The Service Package includes a certain amount of minutes of voice calls, SMS-messages and the Internet traffic, accrued every 30 calendar days of connection to the Promo action subject to effecting monthly payments under the terms of the Promo action.

If a Subscriber refuses the Service, including the tariff plan “11”, cancellation of the Communication Services Agreement and/or Communication Services Public Contract before the expiry of the Contract period, as well as in other cases stipulated by the Agreement, a Subscriber shall pay the residual value of a subscriber terminal according to the conditions of the concluded Agreement.

A subscriber may disable the Service, including the tariff plan “11” within the scope of the promotion prior to the expiration of the Contract period only upon the written request of a subscriber, filed with the Kcell Center of the Company.

In the event of disabling of a Subscriber from the Service for any reason, the tariff plan “11” on a subscriber number remains in effect until it is changed by a Subscriber.

Promo minutes and SMS-messages provided in accordance with the Service are used for making calls and sending messages on the RK territory except for voice calls and sending messages to the 3, 4- and 5-digit short numbers.

The promo amount of the Services, including the Additional packages of the mobile Internet at top speed may not be used while roaming.

Effective term of the Service Promo Package: During the Reporting period, i.e. thirty (30) calendar days of debiting of the Monthly payment from the Personal account of a Subscriber. The unused during the term amount of the Service Promo Package shall not be carried forward to the next Reporting period. The promo amount of the Service for the relevant Reporting period shall not be provided to a Subscriber, if during this Reporting period the Monthly payment has not been debited in full.

Kcell subscribers may use the service promo package at any positive balance, activ – at any balance in the subscriber’s mobile account, except for Internet traffic, is available regardless of the status of balance or credit limit

Telecommunications services of the Operator after the use of the Service Promo Package as well as other services not included in the Service Promo Package shall be charged according to the tariff plan “11”, value added services not included in the Tariff plan shall be charged based on the Operator’s tariffs applicable at the time of use of such services.

Service bundles cannot be activated during the contract term to the Subscribers who have additional data packs active on their account.

The balance of voice minutes and the Internet traffic on the Promo Package shall be checked by dialing the command *100#OK.

Customer is eligible for this promotional offer if he/she has a high enough credit score (according to the results of Operator’s internal credit check). Only one phone can be purchased on contract, the other are available at full price.

Kcell subscribers who joined the ‘Contract Phone’ promotional offer before 01.07.2016. Monthly payments will be due based on the date payment was collected in June (or on the last day of the month). For example, if the payment was collected on June 20, this will be the Due Date for the remainder of your contract term, and the validity period of your inclusive bundle will be changed accordingly.
Kcell subscribers who joined the ‘Contract Phone’ promotional offer after 01.07.2016. Payments will be collected and inclusive bundle provided/renewed every month on the date you opted in to this promotional offer (or on the last day of the month).

To check data balance, subscribers should dial *100#OK. Subscribers are responsible to monitor their data usage and allowance renewal. The Company will not compensate the Subscribers for data charges incurred in excess of inclusive allowance or before it is renewed.

Warranty maintenance

The warranty period for a Subscriber terminal is 12 (twelve) calendar months of signing of the Subscriber Terminal Handover Act (the Act). Warranties are available on the web-site of the manufacturer.

Should any defects in a Subscriber terminal be found after signing the Act, a Subscriber must apply to the recommended by the Operator Authorized Service Center (addresses of authorized service centers are available on the web-site of the Operator and the warranty card).

Should any defects in a Subscriber terminal be found within the period covered by the manufacturer's warranty and constituting less than ninety (90) calendar days, the warranty period is extended to ninety (90) calendar days from the date of replacement or repair of the product.

In other cases no warranty period is extended. The term of warranty repair of a Subscriber terminal amounts to up to thirty (30) calendar days. Information about the activation of the mobile device to the web-site of the manufacturer may be incorrect. Calculation of the warranty period starts from the date of signing of the Act.

If You used up your monthly Internet traffic or need minutes for calls to RK landline numbers, You can take advantage of one-time package.


1 GB

Internet traffic
400 tenge
*190#OK

3 GB

Internet traffic
1 090 tenge
*190#OK

5 GB

Internet traffic
1 490 tenge
*190#OK

10 GB

Internet traffic
1 990 tenge
*190#OK

10 minutes

for calls to RK landline numbers
City 10 Package
149 tenge
*190#OK

30 minutes

for calls to RK landline numbers
City 30 Package
449 tenge
*190#OK

60 minutes

for calls to RK landline numbers
City 60 Package
889 tenge
*190#OK


Terms of additional packages

The validity of Package – 30 days. All unused services under the Package will be annulled at the end of the Package validity.

When the Package is activated, the services under the Package will be used first, and then Internet traffic under the Tariff.

Several packs can be activated at a time, in which case roaming allowance that expires first will be used up first.

The activation of the Packages for the Subscribers shall be:

  • by written application of the Subscriber submitted to Kcell Center, Kcell Store;
  • via USSD menu.