Modems and routers


Routers ZTE, Huawei

According to contract, the Company will hand over the mobile phone to Subscriber upon payment of the prepaid amount and first installment.

A subscriber is connected to the Promo action based on the results of scoring — verifying of compliance of a subscriber with the set by Operator solvency criteria.

Participation in the Promo action is recorded in the agreement with the Subscriber for the term of the Contract period.

When connected to the Promo action, the Company will activate the service on the number of Subscriber, which will include the tariff plan 11 and one of the Service Packages.

The Service Package includes a certain amount of minutes of voice calls, SMS-messages and the Internet traffic, accrued every 30 calendar days of connection to the Promo action subject to effecting monthly payments under the terms of the Promo action.

If a Subscriber refuses the Service, including the tariff plan 11, cancellation of the Communication Services Agreement and/or Communication Services Public Contract before the expiry of the Contract period, as well as in other cases stipulated by the Agreement, a Subscriber shall pay the residual value of a subscriber terminal according to the conditions of the concluded Agreement.

A subscriber may disable the Service, including the tariff plan 11 within the scope of the promotion prior to the expiration of the Contract period only upon the written request of a subscriber, filed with the Kcell Center of the Company.

In the event of disabling of a Subscriber from the Service for any reason, the tariff plan 11 on a subscriber number remains in effect until it is changed by a Subscriber.

Promo minutes and SMS-messages provided in accordance with the Service are used for making calls and sending messages on the RK territory except for voice calls and sending messages to the 3, 4- and 5-digit short numbers.

The promo amount of the Services, including the Additional packages of the mobile Internet at top speed may not be used while roaming.

Effective term of the Service Promo Package: During the Reporting period, i.e. thirty (30) calendar days of debiting of the Monthly payment from the Personal account of a Subscriber. The unused during the term amount of the Service Promo Package shall not be carried forward to the next Reporting period. The promo amount of the Service for the relevant Reporting period shall not be provided to a Subscriber, if during this Reporting period the Monthly payment has not been debited in full.

Kcell subscribers may use the service promo package at any positive balance, activ — at any balance in the subscriber’s mobile account, except for Internet traffic, is available regardless of the status of balance or credit limit.

Telecommunications services of the Operator after the use of the Service Promo Package as well as other services not included in the Service Promo Package shall be charged according to the tariff plan 11, value added services not included in the Tariff plan shall be charged based on the Operator’s tariffs applicable at the time of use of such services.

Only one type of data service or data pack can be activated at a time during the Contract period.

The balance of voice minutes and the Internet traffic on the Promo Package shall be checked by dialing the command *100#OK.

Users of Contract Phone promotion (is activated before 23.12.2015), will be able to use data allowance with 0 balance (prepaid customers) or exceeded credit limit (postpaid customers), subject to payment of service fee.

Customer is eligible for this promotional offer if he/she has a high enough credit score (according to the results of Operator’s internal credit check). Only one phone can be purchased on contract, the other are available at full price.

Kcell subscribers who joined the Contract Phone promotional offer before 01.07.2016. Monthly payments will be due based on the date payment was collected in June (or on the last day of the month). For example, if the payment was collected on June 20, this will be the Due Date for the remainder of your contract term, and the validity period of your inclusive bundle will be changed accordingly.

Kcell subscribers who joined the Contract Phone promotional offer after 01.07.2016. Payments will be collected and inclusive bundle provided/renewed every month on the date you opted in to this promotional offer (or on the last day of the month).

Kcell Connect modems

Kcell Connect — is your attendant to the Internet World. The most important advantage of the modem is its portability that contributes to the additional conveniences in use. No more wires are required to remain online within the network coverage area, whether it be your house, apartment, park or cafe. It is very convenient in use.

Technical characteristics
Network standard GPRS | EDGE | UMTS | HSPA+
Supports HSDPA up to 21.6 Mbps
Supports HSUPA up to 5.76 Mbps
Storage capacity MicroSD card up to 32 GB
Automatically installation with new interface features
Supports SMS, USSD yes

3G Modem + 6GB special offer

Purchase our promotional Kcell Connect kit including a high speed ZTE MF667 modem and get a SIM-card with pre-installed Kcell Connect plan plus «Unlim Internet» 6GB for 30 days for free during the first 30 day!

There is more to come! Enjoy the first 30 days free «Unlimited Nighttime Internet» service after activation! After 30 days the traffic will be charged under the terms of the service «Unlimited Nighttime Internet».

The kit price is 4990 tenge.

Offer is valid till 31 January 2016.

Download quick User Guide

Software for ZTE MF626, MF180, MF190, MF656, MF631 modems

Software for ZTE MF667 modem

Software for Huawei E153 modem

Error 633. Modem or other connecting device is already in use or is not configured properly

Means that modem is being used by another program or modem drivers were not installed properly. Solutions:

  • Restart your PC
  • Insert your modem into another USB-port

Error 638. Request timed out

Reinstall Kcell Connect program.

Error 678. Theremote computer did not respond

Check modem program settings.

In the top right menu of Kcell Kupon program select Tools — Options — Network. Select WCDMA Priority option, then click Apply and ОК. You may experience temporary problems using GPRS. Insert your SIM in your phone and try accessing the Internet.

Error 756. This connection is already being dialed

Means that connection has already been established and you are trying to connect again. Please, restart you PC.

Cannot connect, port is closed

Reinstall Kсеll Connect driver.

Internet connection established, but drops out after a few minutes. Z, X — Connect detected

Antivirus software need to be updated.

Port is closed. Error...(31)

Reinstall USB modem.

SIM card is not used

Check if SIM card has been correctly inserted.

Kcell Connect does not unzip automatically. I.e. software does not run automatically

My Computer — select Kcell Connect — select OS — Setup Kcell Connect.

Does not install automatically, when connected to a fixed PC

PC front port version 1.2, while Kcell uses version 2.0, it is on the back of the main unit.

Program opens, but the Connect button is inactive

Try connecting your modem to a different USB port.

While connecting, Kaspersky Anti-Virus detects a «Potentially dangerous software program» and blocks it

Disable anti-virus, install software program and enable anti-virus again.

When pressing the Connect button, the system displays «Access Violation» error

Try connecting your modem to a different PC.

When connecting to Internet, the system displays: dial-up number *99#OK

Start — Control panel — Network Connections — Advanced — deselect «Dial-up» via operator.

Drivers do not install automatically

Start — My computer — Kcell Connect — select Install.

Modems & routers service centers
City Address
Almaty 100, Samal-2 miсr
Almaty 51, Alimzhanov str., (Makatayeva/Tolebayeva corner)
Astana 8, Republic’s Avenue
Astana 1, «Asyltau» BC, Almaty str
Aktau 7, «Atrium» BC, micr. 11
Aktobe 55А, Abulkhair Khan str
Atyrau 13B, Kurmangazy str
Karaganda 18, Peace Boulevard (Alalykina corner)
Kokshetau 91, Akan Seri str
Kostanay 122, Altynsarin str
Kyzyl-Orda 21, Korkyt Ata str
Pavlodar 77, Krivenko str
Petropavlovsk 168, Auezov str
Semey 58A, Kabanbai-Batyr str
Taldykorgan 135/141, Shevchenko str
Taraz 7A, Nietkalieva str
Turkestan 256, Tauke khan str
Ust-Kamenogorsk 42, Ordzhonikidze str
Shymkent 11, Turkestanskaya str. (Kunayeva corner)
Uralsk 71, Eurasia Ave