eSIM (embedded SIM) features:

• larger memory than a regular SIM card;

• multiple numbers on one device (can be from different network providers);

• ability to activate only one of the eSIMs and nano-SIM;

• no need to use a physical SIM card module.


Devices that support eSIM:

iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro

Samsung Galaxy Fold

On some Apple devices (e.g. purchased outside of Kazakhstan), replacement of regular SIM to eSIM was unsuccessful on Kcell\activ network.


How to use eSIM?

Get a QR-code at Kcell/activ stores.

In future, replacement / adding eSIM will be available through our self-service systems.


Important:

• The QR code is provided on a plastic carrier;

• Replacement cost on eSIM - 1000 tenge.

How to replace a regular SIM with eSIM and add number:

• make sure your device supports eSIM;

• get a unique QR code from Kcell;

• make sure you are connected to the Internet (Wi-FI is preferable);

• in your phone settings, select: Settings - Cellular communication - Add a mobile tariff;

• scan the QR code.


You can assign a number for making calls.

iPhone: Settings — Cellular — Default number


Before making a call, you can change the number from which you want to make it by clicking on the caller icon and selecting one of the available numbers


You can assign a number you will use to access the Internet: Settings — Cellular — Mobile Data.

How to replace a regular SIM with eSIM and add number:

• make sure your device supports eSIM;

• get a unique QR-code from Kcell;

• make sure you are connected to the Internet (Wi-FI is preferable);

• in your phone settings, select: Settings – Connections – SIM card manager - Add a mobile tariff - Adding with a QR-code;

• scan the QR-code.


You can assign a number for making calls, send messages, access the Internet.

Settings – Connections – SIM card manager – Calls/Text messages/Mobile data.

 

 
Procedure for registration of the eSIM to your phone. To register a device, send the following info in response to the message from 6006: if you are a KZ citizen – your IIN (only 12 digits), if you are not a KZ citizen – your passport details and your full name (separated by a space: e.g. Passport#_last name_first name_middle name). To find out the IMEI code, dial *#06# on the device that uses the eSIM.