eSIM (embedded SIM) features:

• larger memory than a regular SIM card;

• multiple numbers on one device (can be from different network providers);

• ability to activate only one of the eSIMs and nano-SIM;

• no need to use a physical SIM card module.


Devices that support eSIM:

iPhone XS, iPhone XS Max, iPhone XR, iPhone 11, iPhone 11 Pro

Samsung Galaxy Fold, Samsung Galaxy S20, Samsung Galaxy S20+, Samsung Galaxy S20 Ultra, Samsung Galaxy Z Flip

On some Apple devices (e.g. purchased outside of Kazakhstan), replacement of regular SIM to eSIM was unsuccessful on Kcell\activ network.


How to use eSIM?

Get a QR-code at Kcell/activ stores.

In future, replacement / adding eSIM will be available through our self-service systems.


Important:

• The QR code is provided on a plastic carrier;

• Replacement cost on eSIM - 1000 tenge.

How to replace a regular SIM with eSIM and add number:

• make sure your device supports eSIM;

• get a unique QR code from Kcell;

• make sure you are connected to the Internet (Wi-FI is preferable);

• in your phone settings, select: Settings - Cellular communication - Add a mobile tariff;

• scan the QR code.


You can assign a number for making calls.

iPhone: Settings — Cellular — Default number


Before making a call, you can change the number from which you want to make it by clicking on the caller icon and selecting one of the available numbers


You can assign a number you will use to access the Internet: Settings — Cellular — Mobile Data.

How to replace a regular SIM with eSIM and add number:

• make sure your device supports eSIM;

• get a unique QR-code from Kcell;

• make sure you are connected to the Internet (Wi-FI is preferable);

• in your phone settings, select: Settings – Connections – SIM card manager - Add a mobile tariff - Adding with a QR-code;

• scan the QR-code.


You can assign a number for making calls, send messages, access the Internet.

Settings – Connections – SIM card manager – Calls/Text messages/Mobile data.

 

 
Procedure for registration of the eSIM to your phone. To register a device, send the following info in response to the message from 6006: if you are a KZ citizen – your IIN (only 12 digits), if you are not a KZ citizen – your passport details and your full name (separated by a space: e.g. Passport#_last name_first name_middle name). To find out the IMEI code, dial *#06# on the device that uses the eSIM.